What we'll usually refund
- The list doesn't match what was advertised (wrong neighbourhood, wrong vibe, completely different stops).
- A significant chunk of the listed places have permanently closed and the list hasn't been updated.
- You bought it by accident, or bought twice, and haven't opened it yet.
- Technical issues stopped you from accessing it and we couldn't fix them.
What we won't usually refund
- "I didn't like it" — taste is personal. We do our best to describe each list accurately so you know what you're buying.
- A single stop being closed for the day, renovating, or fully booked. Things change in the city; the list is a route, not a guarantee.
- Requests after 30 days from purchase.
- You've used the list on a full trip and now want your money back.
How to request a refund
Send an email to hello@perthlivin.com with:
- The email address you used to purchase.
- The name of the list.
- Approximate purchase date.
- A sentence or two on what went wrong.
If we agree a refund is appropriate, we'll process it via Stripe back to your original payment method. It usually takes 5–10 business days to land back in your account, depending on your bank.
Creator payouts and refunds
Paid purchases on Wondr Out are sold by independent creators via Stripe Connect. When a refund is issued, the matching transfer to the creator is also reversed. Creators are told up-front that all sales are subject to this policy.
Disputes and chargebacks
Before raising a chargeback with your bank, please email us first — we can almost always sort it out faster and more fairly than a chargeback process. If a chargeback is filed, the creator's Stripe account is responsible for the response.
Changes to this policy
We may update this page from time to time. The version that applies to your purchase is the one published on the day you bought the list.
Questions? hello@perthlivin.com.